Skip to content

Shipping



Free Shipping Canada Wide

We strive to make your order experience as cost effective and stress free as possible. Through our vast networks of warehousing across Canada we are able to offer Free Standard 2-10 business day delivery on all orders Canada Wide.

 

Please note:

There is a 1-2 day period to process your order and time

to discuss any special accommodations that need to be

made to ensure you can safely bring your item(s) inside

on your own (or with a few helping hands).

 

Please note:

If you live in a multi-unit apartment building, we’ll deliver

to the front door of your apartment whenever possible.

Some multi-tenant buildings are restricting access to non

-residents — in these cases, our team will deliver to the

closest point to your home that they’re safely able to.

 

Please note:

larger parcels only such as dining tables and sofas) For

apartment buildings and condominiums complexes the

courier will deliver the package to the front door of your lobby.

Free Shipping Canada Wide

We strive to make your order experience as cost effective and stress free as possible. Through our vast

networks of warehousing across Canada we are able to offer Free Standard 2-10 business day delivery on

all orders Canada Wide.

 

Please note:

that there is a 1-2 day period to process your order and time to discuss

any special accommodations that need to be made to ensure you can

safely bring your item(s) inside on your own (or with a few helping hands).

 

Please note:

If you live in a multi-unit apartment building, we’ll deliver to the front door of

your apartment whenever possible. Some multi-tenant buildings are restricting

access to non-residents — in these cases, our team will deliver to the closest

point to your home that they’re safely able to.

 

Please note:

larger parcels only such as dining tables and sofas) For apartment buildings

and condominium complexes the courier will deliver the package to the front

door of your lobby.



In-Room Delivery

We’ve temporarily disabled in-room and assembly delivery options to ensure we can maintain a social

distance during your delivery.

 

Please Note:

that flat rate shipping, free shipping, and other discounts do not apply outside

of Hoft Homes standard delivery area. Free shipping for orders $100+ is not

applicable to trade or business purchases; regular rates apply

In-Room Delivery

We’ve temporarily disabled in-room and assembly delivery options to ensure

we can maintain a social distance during your delivery.

Please note:

that flat rate shipping, free shipping, and other discounts

do not apply outside of Hoft Homes standard delivery area.

Free shipping for orders $100+ is not applicable to trade or

business purchases; regular rates apply

 

In-Room Delivery

We’ve temporarily disabled in-room and assembly delivery options to ensure we can maintain a social distance during your delivery.

 

Please note:

that flat rate shipping, free shipping, and other discounts

do not apply outside of Hoft Homes standard delivery area.

Free shipping for orders $100+ is not applicable to trade or

business purchases; regular rates apply




Out Of Stock

If you notice an “in stock in X weeks” notice on the product page, you’ll still be provided with an estimated delivery window during checkout. This delivery window is subject to delays caused in-transit. We will notify you via email of any delays once the product is on its way from the manufacturer to our warehouse

Out Of Stock

If you notice an “in stock in X weeks” notice on the product page, you’ll still be

provided with an estimated delivery window during checkout. This delivery

window is subject to delays caused in-transit. We will notify you via email of

any delays once the product is on its way from the manufacturer to our

warehouse

 

Out Of Stock

If you notice an “in stock in X weeks” notice on the product page, you’ll still be provided with an estimated

delivery window during checkout. This delivery window is subject to delays caused in-transit. We will notify

you via email of any delays once the product is on its way from the manufacturer to our warehouse





Order Holds

If you’d like to receive your order at a later date than the estimated delivery

window, you can add special instructions at the cart page. Please include

the date you’d prefer delivery on (or after) and we’ll place a temporary hold

on your order.

 

Order Holds & Delivery Date Requests

If you’d like to receive your order at a later date than the estimated delivery window, you can add special instructions at the cart page or send us an email info@hofthome.com. Please include the date you’d prefer delivery on (or after) and we’ll place a temporary hold on your order.

We can certainly hold items for you to meet your desired delivery date. While we’re unable to guarantee a exact delivery date we do our absolute best to ensure delivery within a 2-3 day window.

 

Please Note:

If an item is currently out of stock and it is for pre order

please keep in mind you will be unable to request a

delivery date that is before the estimated arrival date.

Order Holds & Delivery Date Requests

If you’d like to receive your order at a later date than the estimated delivery window, you can add special instructions

at the cart page or send us an email info@hofthome.com. Please include the date you’d prefer delivery on (or after)

and we’ll place a temporary hold on your order. We can certainly hold items for you to meet your desired delivery date.

While we’re unable to guarantee an exact delivery date, we do our absolute best to ensure delivery within a 2-3 day window.

 

Please Note:

If an item is currently out of stock and it is for pre order

please keep in mind you will be unable to request a

delivery date that is before the estimated arrival date.

Delivery Date Requests

We can certainly hold items for you to meet your desired delivery date. While

we’re unable to guarantee a exact delivery date we do our absolute best to

ensure delivery within a 2-3 day window. You will be able to add delivery

instructions noting your request for a delivery date on the cart page under

“special instructions”

 

Please Note:

If an item is currently out of stock and it is for pre order

please keep in mind you will be unable to request a

delivery date that is before the estimated arrival date.

 



Split Deliveries

If your order contains several items, we typically wait until your entire order

is in stock before shipping it out to ensure one delivery date. If you would

like for us to send out the in stock item prior to the other items please get in

touch with us. As we have five operating warehouses across Canada, it is

possible that parts of your order are stocked in different locations. Due to

this it is possible that your items will arrive at different dates, but we will do

our best to have your order arrive together.

 

Please note:

that if you live outside of our standard shipping area,

additional shipping charges may apply. We may

choose to split smaller items which will be shipped

separately via courier (FedEx), (Canpar), (UPS) etc.

which may mean you'll receive them sooner than other

pieces in your order.

 

Split Deliveries

If your order contains several items, we typically wait until your entire order is in stock before shipping it out to ensure one delivery date. If you would like for us to send out the in stock item prior to the other items please get in touch with us.

As we have five operating warehouses across Canada, it is possible that parts of your order are stocked in different locations. Due to this it is possible that your items will arrive at different dates, but we will do our best to have your order arrive together.

 

Please note:

that if you live outside of our standard shipping area,

additional shipping charges may apply. We may

choose to split smaller items which will be shipped

separately via courier (FedEx), (Canpar), (UPS) etc.

which may mean you'll receive them sooner than other

pieces in your order.

Split Deliveries

If your order contains several items, we typically wait until your entire order is in stock before shipping it out

to ensure one delivery date. If you would like for us to send out the in stock item prior to the other items please

get in touch with us. As we have five operating warehouses across Canada, it is possible that parts of your

orders are stocked in different locations. Due to this it is possible that your items will arrive at different dates,

but we will do our best to have your order arrive together.

 

Please note:

that if you live outside of our standard shipping area, additional shipping charges may apply.

We may choose to split smaller items which will be shipped separately via courier (FedEx),

(Canpar), (UPS) etc. which may mean you'll receive them sooner than other pieces in your order.



Refused Delivery

Please let us know if you have refused your order at the time of delivery

and we’ll be happy to process an exchange for another item that suits

your space better. In this case, we won’t charge additional shipping fees,

and will simply charge or refund you any difference in price between the

products. If the item was refused due to damage or defect, please send us

photos so we can review and resolve the issue. Otherwise, refused orders

will be processed as a return. Once the item is returned to our warehouse,

you'll be issued a refund of the item's price minus the return shipping cost.

If we don’t receive notice of a refused delivery from you, there could be a

delay in issuing the refund.

 

Refused Delivery

Please let us know if you have refused your order at the time of delivery and we’ll be happy to process an exchange for another item that suits your space better. In this case, we won’t charge additional shipping fees, and will simply charge or refund you any difference in price between the products.

If the item was refused due to damage or defect, please send us photos so we can review and resolve the issue. Otherwise, refused orders will be processed as a return.

Once the item is returned to our warehouse, you'll be issued a refund of the item's price minus the return shipping cost.

if we don’t receive notice of a refused delivery from you, there could be a delay in issuing the refund.

Refused Delivery

Please let us know if you have refused your order at the time of delivery and we’ll be happy to process an

exchange for another item that suits your space better. In this case, we won’t charge additional shipping

fees, and will simply charge or refund you any difference in price between the products. If the item was

refused due to damage or defect, please send us photos so we can review and resolve the issue.

Otherwise, refused orders will be processed as a return. Once the item is returned to our warehouse, you'll

be issued a refund of the item's price minus the return shipping cost. If we don’t receive notice of a refused

delivery from you, there could be a delay in issuing the refund.




Shipping Beyond Our Standard Service Area

We strive to offer affordable and competitive delivery options for everyone who shops with us. However, some areas are significantly more expensive for us to ship to than others, so additional fees may apply due to the additional fuel and labor costs involved in reaching your area.

As we do offer free Shipping Canada Wide This is a very rare occurrence but unfortunately can indeed happen.

 

Please Note:

Only applies to orders to remote areas of (Yukon,

the Northwest Territories, Nova Scotia,

New Brunswick,PEI, Newfoundland and

Labrador, and Nunavut), and other locations

outside of our standard service area are subject

to additional shipping fees.

Shipping Beyond Our Standard Service Area

We strive to offer affordable and competitive delivery options for everyone

who shops with us. However, someareas are significantly more expensive

for us to ship to than others, so additional fees may apply due to the

additional fuel and labor costs involved in reaching your area.

As we do offer free Shipping Canada Wide This is a very rare occourence

but unfortunately can indeed happen.

 

Please Note:

Only applies to orders to remote areas of (Yukon,

the Northwest Territories, Nova Scotia,

New Brunswick,PEI, Newfoundland and

Labrador, and Nunavut), and other locations

outside of our standard service area are subject

to additional shipping fees.

 

Shipping Beyond Our Standard Service Area

We strive to offer affordable and competitive delivery options for everyone who shops with us. However, some

areas are significantly more expensive for us to ship to than others, so additional fees may apply due to the

additional fuel and labor costs involved in reaching your area. As we do offer free Shipping Canada Wide This

is a very rare occurrence but unfortunately can indeed happen.

 

Only applies to orders to remote areas of (Yukon, the Northwest Territories, Nova Scotia, New Brunswick,

PEI, Newfoundland and Labrador, and Nunavut), and other locations outside of our standard

service area are subject to additional shipping fees. After your order is placed you will be notified via email if this applies

and you will be provided with a freight quote and at this time you can decide to move forward with additional cost or cancel

your order and you will be refunded in full.


Cancellations

If you’d like to cancel your order, simply contact us and we will cancel your order right away. If your order

hasn’t shipped yet, we’ll arrange a full refund. If it has shipped, a return shipping fee will apply to ship the

item back to us. It may take up to 1-5 business days depending on your credit card provider for your refund

to be reflected on your balance.


Cancellations

If you’d like to cancel your order, simply contact us and we will cancel

your order right away.If your order hasn’t shipped yet, we’ll arrange a

full refund. If it has shipped, a return shipping fee will apply to ship the

item back to us. It may take up to 1-5 business days depending on your

credit card provider for your refund to be reflected on your balance.

 

Cancellations

If you’d like to cancel your order, simply contact us and we will cancel your order right away.

If your order hasn’t shipped yet, we’ll arrange a full refund. If it has shipped, a return shipping fee will apply to ship the item back to us.

It may take up to 1-5 business days depending on your credit card provider for your refund to be reflected on your balance.


Unboxing and Box Removal

To avoid complications in the event you’d like to exchange or return your item(s), we ask that you or our delivery partners do not dispose of order boxes.

Until you’re certain your Höft Home piece is right for you, we recommend folding the box(es) flat, and storing the additional packing materials.


Unboxing and Box Removal

To avoid complications in the event you’d like to exchange or return your item(s), we ask that you or our

delivery partners do not dispose of order boxes. Until you’re certain your Höft Home piece is right for you,

We recommend folding the box(es) flat, and storing the additional packing materials.

 



Free Exchanges

You can exchange any product in your order up to 30 days after delivery. Shipping on your first exchange

for any item is free of charge. If you decide to exchange that item again (i.e. more than once) you will

be responsible for any forward and return shipping fees. Our team will work with you to coordinate a

day and time that works to simultaneously drop off your new item and pick up your exchange.

If the item you are exchanging for costs less than the original item, we’ll refund the difference to your

credit card. If the new item costs more, we will charge the difference while setting up the exchange

We're unable to offer free exchanges outside our standard service area, but please get in

touch with us and we’ll be happy to provide a shipping estimate.

 

Please note: All exchanges must be made with the original

Höft Home packaging. If youdon't have the original packaging on hand,

we will not be able to exchange or return the item(s).


Returns

If for any reason you decide that your piece isn’t quite right, you have up to 30 days from the date of delivery to return

your item(s).Our team is here to help.You can return your Höft Home product for any reason — even if you just change

your mind. To ensure a successful return, please make sure that your piece is in as-new condition, and that you have

all of the originalpackaging on hand. Shipping on returns will not be refunded or paid for by Höft Home unless theproducts

were damaged or defected. Returns are to be scheduled with a Höft Home representativewhere they will schedule the return

with you and notify you on how much the return shipping costwill be. (Please provide the agent with the reason for return

as well as your order # and finally an ideal date for a representative of ours to pick the items up from your house. After that

is complete a customerservice rep will provide you with a return shipping label. Please ensure you have access to a printer

as this label will need to be taped on to the box with clear packing tape and simply we will have a representive pick the items

up from your household.

 

Please note: All returns and exchanges must be made with the original Höft Home

packaging. If you no longerhave the original packaging we will not be able to safely ship

the product and you will not be eligible for a refund. Once the item is back at our warehouse it

will be inspected by our team. Provided it is in as-new condition,

we will issue a refund minus the return shipping cost

Returns

If for any reason you decide that your piece isn’t quite right, you have up to 30 days from the date of delivery to return

your item(s).Our team is here to help.You can return your Höft Home product for any reason — even if you just change

your mind. To ensure a successful return, please make sure that your piece is in as-new condition, and that you have

all of the originalpackaging on hand. Shipping on returns will not be refunded or paid for by Höft Home unless theproducts

were damaged or defected. Returns are to be scheduled with a Höft Home representativewhere they will schedule the return

with you and notify you on how much the return shipping costwill be. (Please provide the agent with the reason for return

as well as your order # and finally an ideal date for a representative of ours to pick the items up from your house. After that

is complete a customerservice rep will provide you with a return shipping label. Please ensure you have access to a printer

as this label will need to be taped on to the box with clear packing tape and simply we will have a representive pick the items

up from your household.

 

Please note: All returns and exchanges must be made with the original Höft Home

packaging. If you no longerhave the original packaging we will not be able to safely ship

the product and you will not be eligible for a refund. Once the item is back at our warehouse it

will be inspected by our team. Provided it is in as-new condition,

we will issue a refund minus the return shipping cost


Warranty

Sometimes the universe conspires against us. In the unlikely event your piece arrives to you in less than perfect condition,

please get in touch. To help us assess the issue, please send photographs of the product from various angles and distances.

If you still have the boxes, please send along some photos as well if there’s a chance the product was damaged during transport. If the issue

cannot be documented with photos, short videos are also welcome. Our manufacturer’s warranty covers defects in materials and workmanship

for one year from the products’ date of delivery. If you experience issues with your Höft Home piece, please let our team know

. We will organize replacement parts, repair, and in necessary cases, a complete replacement.

 

Please note that our warranties are non-transferable, and cannot be extended to re-sold items.

Warranties are only valid when products are used for their intended purpose and

exhibit normal use. Defects or damage resulting from negligence, misuse,

accidents, abnormal use, modifications, or commercial purposes will

not be covered by the Höft Home warranty